How to close a Parimatch account?

close parimatch accounts

In life, things do not always go the way that we want and sometimes we just need to call time on one of these things. This can be for many different reasons, it might be that a bookmaker is no longer offering something that we are only using them for, they might have changed their terms and conditions which we feel has made them unsuitable for our needs or we might be struggling with something in our personal lives which means that there are other parts of life that we want to be concentrating on.

Whatever the reason, different methods are on offer from bookmakers that allow us to shut down an account with them for a short part of time or for good. There is a lot of help available on the Parimatch site and links to external sites where you can also find help if you have a problem with gambling which is leading to you needing to close your account.

Responsible gambling is something that Parimatch feels strongly about so they have a string of things that they offer to help you make the right decision when it comes to your account.

There are levels to closing an account which are all slightly different. They are as follows:

Taking a time-out
Self-exclusion
Complete closure

We will go over these three different methods of closing a Parimatch account, what each one means to you, how they are different and what is the best for you depending on what your current personal situation is.

Taking a time out from Parimatch

This is the shortest account closure that Parimatch offers customers which can be done for up to six weeks. If you just need to take a break from gambling or if you want to make sure that you have a clear head for the next time that you place a bet, then this is a good option as it is just a short closure to allow you time to breathe.

Parimatch will not send any marketing promotions to you via any method that you have permitted while you are on a time out and you can decide to make parts of the Parimatch site out of bounds to you so that you cannot access them during the time limit that you have chosen.

You will need to speak to the Parimatch customer service team to open your account back up once the period of time that you have selected is complete. Any restrictions that you are looking for need to be made with the customer service team who you can get in contact with either on live chat or via email.

Choosing to self-exclude

If you choose to self-exclude from Parimatch, this is for a longer period of time than if you choose to take a time out. You can pick a time of anywhere between six months and five years for self-exclusion and you can request a further six-month extension to that if you wish but you are only able to add that once.

Self-exclusion is best for those who are looking to get out of gambling completely if you feel like it is causing you a problem. You will not be able to place a bet at all while this is in place so it can help you step back completely.

There is a specific form that Parimatch asks you to fill in if you wish to close your account in this way so that it is in writing and they can action your request as quickly as they can. Once this is in place for whatever period of time you have requested, you will not be able to change that decision.

Completely closing a Parimatch account

If completely removing your Parimatch account is your final decision then these are the steps that you will need to make.

Log into your Parimatch account
Head to the live chat function
Speak to the customer service team and explain that you would like your account closed
You can also email the support email address to request the same thing but it might not be done with the same speed as if you speak to the customer service team directly on live chat.

You are able to reopen an account which has been closed this way in case you have a change of mind. Accounts are never really closed as details need to be held on file by law for a certain length of time which is important to understand.

Dormant accounts

While having a dormant account is not an official closure, you can leave it to go dormant by not using it for 396 days just in case you want to use it again. If you log in during that time but do not deposit, bet etc then it will still be a dormant account.

You are able to reinstate the account by emailing Parimatch at any point after that date. Be careful that you do not still have funds in there if you plan to allow the account to dormant as they will be donated to charity if the dormant period hits five years. If you reinstate just to take funds out, Parimatch advises you should close the account using the method above as soon as you have done so.

Final Thoughts

Closing any bookmaker account is not a snap decision that should be taken lightly. It is very easy to make a choice and then regret it at some point down the line. Due to GDPR regulations, Parimatch is not allowed to physically delete any accounts even if you have requested them to be closed until five years have passed since your most recent transaction.

Make sure that you have fully weighed up all of the pros and cons when it comes to what level of account closure you are looking for. If you need any help with your decision or further instructions on how to go about it then the customer service team at Parimatch will be happy to help you either on their live chat function or on email.